Privacy Policy

1. Information We Collect

Account Information

When you create a Bovella account, we collect:

• Your name and email address
• Password (encrypted and never stored in plain text)
• Profile information you choose to provide

Video Content

When you use our service, we store:

• Video messages you record and upload
• Titles, descriptions, and metadata you provide
• Scheduled delivery dates and recipient information

Usage Information

We automatically collect:

• Device information (browser type, operating system)
• IP address and general location data
• Usage patterns and feature interactions
• Error logs to improve our service

2. How We Use Your Information

We use your information to:

• Provide our service: Store your videos and deliver them on schedule
• Communicate with you: Send delivery confirmations, account updates, and important notices
• Improve our service: Analyze usage patterns to make Bovella better
• Ensure security: Detect and prevent fraud, abuse, and unauthorized access
• Comply with law: Meet legal obligations and respond to lawful requests

3. How We Protect Your Data

Our security measures include:

• End-to-end encryption for all video content
• Secure, redundant cloud storage across multiple data centers
• Regular security audits and penetration testing
• Strict access controls - only you can access your content
• Two-factor authentication available for all accounts

4. Data Sharing

We do not sell your personal information. We share data only in these limited circumstances:

• Message delivery: When you schedule a video, we share it with your designated recipients
• Service providers: Trusted partners who help us operate (hosting, email delivery) under strict data protection agreements
• Legal requirements: When required by law or to protect our users' safety
• Business transfers: If Bovella is acquired, your data would transfer to the new owner

5. Your Rights and Controls

You have the right to:

• Access: View all personal data we have about you
• Correction: Update or correct inaccurate information
• Deletion: Delete your account and all associated content
• Export: Download your videos and data
• Withdrawal: Revoke consent for marketing communications

To exercise these rights, contact us at privacy@bovella.com.

6. Data Retention

We retain your data as follows:

• Video content: Stored until you delete it or until scheduled delivery, whichever comes last
• Account information: Kept while your account is active, plus 30 days after deletion
• Delivered messages: Recipients can access delivered videos indefinitely unless you specify an expiration

7. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Understand how you use our service
• Improve performance and security

You can control cookies through your browser settings. Disabling cookies may affect some features.

8. Children's Privacy

Bovella is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place through standard contractual clauses and similar mechanisms approved by relevant authorities.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify you of significant changes via email or through the service. Your continued use after changes indicates acceptance of the updated policy.

11. Contact Us

For privacy-related questions or concerns:

• Email: privacy@bovella.com
• Support: Help Center

Last updated: January 2025