Your video messages contain some of your most personal thoughts and feelings. We understand the trust you place in us to protect them, and we take that responsibility seriously. This guide explains how we keep your messages safe and your information private.
How We Protect Your Videos
Encryption at Rest
All videos are encrypted using AES-256 encryption while stored on our servers.
Encryption in Transit
Data is protected with TLS 1.3 during upload, download, and viewing.
Secure Infrastructure
We use enterprise-grade cloud infrastructure with multiple redundancy layers.
Access Controls
Only you and your designated recipients can access your video messages.
Your Account Security
Password Protection
Your account is protected by your password, which is stored using industry-standard hashing (bcrypt). We never store your actual password - only a secure hash.
- Use a unique, strong password you don't use elsewhere
- Consider using a password manager
- Never share your password with anyone
A strong password is at least 12 characters and includes a mix of uppercase letters, lowercase letters, numbers, and symbols. Passphrases (like "correct-horse-battery-staple") are both strong and easy to remember.
Session Security
When you log in, we create a secure session that identifies you. Sessions automatically expire after a period of inactivity, and you can manually log out at any time.
- Always log out when using shared or public computers
- Sessions expire after 30 days of inactivity
- You can view and revoke active sessions from account settings
Video Privacy
Who Can See Your Videos?
Your videos are completely private. The only people who can see a video message are:
- You - the account owner and creator
- Your designated recipient - only after the delivery date
Videos are not publicly accessible. Each video has a unique, unguessable URL that is only shared with the intended recipient.
Before Delivery
- Only you can view, edit, or delete the message
- Recipients cannot see messages before the scheduled delivery date
- Videos are stored encrypted and are not accessible to our staff
After Delivery
- The recipient receives a secure link via email
- Videos can only be viewed by clicking the link (no public listing)
- You receive confirmation when the message is delivered
Data Privacy
What We Collect
We collect only what's necessary to provide the service:
- Your email address and account information
- Your video recordings and message metadata
- Recipient names and email addresses you provide
- Basic usage data to improve the service
What We Don't Do
- Sell your data - We never sell personal information to third parties
- Watch your videos - We don't view your video content
- Share with advertisers - We don't share data for advertising purposes
- Use AI on your videos - We don't process your videos with AI or analytics
For complete details on our data practices, please read our full Privacy Policy.
Long-Term Storage
Since messages can be scheduled years or decades in advance, we're committed to long-term preservation of your videos:
- Redundant storage - Videos are stored in multiple geographic locations
- Regular backups - Automatic backups protect against data loss
- Format preservation - We use standard formats to ensure future compatibility
- Business continuity - Plans ensure service continues even in unexpected circumstances
Your Rights
You have full control over your data:
- Access - View all data we have about you at any time
- Export - Download your videos and account data
- Delete - Remove your videos, account, and all associated data
- Correct - Update any inaccurate information
To exercise any of these rights, visit your account settings or contact our support team.
Reporting Security Concerns
If you discover a security vulnerability or have concerns about your account security, please contact us immediately:
- Email: security@bovella.com
- Include as much detail as possible about the issue
- We'll respond within 24 hours